Frequently Asked Questions

Yes, in most cases. We keep the common parts stocked right here in Flower Mound: torsion springs, cables, rollers, hinges, and openers. A broken spring is the most common call we get, and we carry those on the truck because a door is 200 pounds riding on two springs, and when one lets go, your truck is sealed inside and you need it fixed now. Call (817) 631-5388 early and we'll get there the same day. Nights and weekends are fine; our phone is answered around the clock.

We show up in the window we gave you, and we call first if we're running late. Then we inspect the door: springs, cables, rollers, tracks, opener, and balance. Before any work starts, we tell you what's broken, what it costs, and what can wait. You approve the price first, then we fix it. Most spring jobs take 45 to 60 minutes. We test the door by hand and with the opener, then oil and tune it before we leave. If we see something wearing out, we'll tell you and give you a price to handle it later or now.

Yes. We work on every major brand sold in the Flower Mound market: Amarr, Wayne Dalton, Craftsman, Raynor, and others. We stock common parts for the popular models and can get anything unusual in a day or two from our suppliers. The brand matters less than people think; the spring and cable system is what fails, and that work is the same across most manufacturers. If your door is a discontinued model, don't worry; we'll match the hardware or upgrade it to current parts. Call (817) 631-5388 with your brand and model and we'll tell you what we carry.

Usually yes, and it's often one of two things: a broken spring or a jammed roller. When a torsion spring snaps, the door loses its counterbalance and the opener can't lift it; the door often stops halfway and won't budge. A jammed roller or a bent track can do the same. Both are fixable in one visit. Don't force the door down by hand; you can damage the opener or hurt yourself. Call (817) 631-5388 and tell us what the door is doing, and we'll tell you what it likely is before we arrive.

A standard single-door replacement takes about half a day, and a double door takes most of a day. We schedule new door installations in advance rather than squeezing them between repair calls, because we measure, order, and then install carefully. The door itself goes in during one visit; any opener swap or track replacement we do at the same time. You'll get a dated window for the install, and we call if anything changes. Call (817) 631-5388 to set up a free measure and get on the schedule.

Repair it if the door's panels, hardware, and structure are sound and the issue is a spring, cable, roller, or opener. Those are wear parts, and replacing them is normal maintenance. Replace the door if the panels are rusting through, water-damaged, or dented badly enough to compromise the structure, or if the door is 20-plus years old and the rollers and hinges are all near end of life. In Flower Mound heat, panel fade and warping is common on west-facing doors. We'll give you a straight answer either way. Call (817) 631-5388 and we'll come look.

We install and recommend Amarr and Wayne Dalton most often, and we service Craftsman and Raynor openers regularly. The reason is simple: parts availability, warranty support, and how well they hold up in Texas heat. We don't push one brand for every house; a shaded east-facing garage has different needs than a west-facing door that bakes all afternoon. We'll show you options and give you an honest recommendation based on your house, not our inventory. Call (817) 631-5388 and we'll walk you through what fits your door and your budget.

Yes. Our trucks carry torsion and extension springs, cables, rollers, hinges, brackets, sensors, openers, and remotes. Why? Because when your spring lets go at nine at night in Flower Mound, you don't want a guy who shows up, says he'll order a part, and leaves. We quote a time to arrive and bring what the job needs. If a part isn't on the truck, we'll tell you before we come. Call (817) 631-5388 and we'll tell you honestly whether we have what your door needs today.

Torsion springs rated for 25,000 cycles or higher last longest, usually 15 to 20 years for a typical Flower Mound family that opens and closes the door five or six times a day. Standard springs are rated around 10,000 cycles, which works out to roughly 7 to 10 years. We'll show you both options and the price difference, and let you decide. We count spring cycles the way you count tire miles, and we'll tell you what's left on yours when we're out. Call (817) 631-5388 and we'll inspect what's on your door.

We strongly advise against it. Torsion springs are wound under hundreds of pounds of tension, and when they release, they move with enough force to maim or kill. It's the one repair we tell every Flower Mound homeowner not to attempt, even handy ones. Extension springs carry similar risk if the safety cable is missing. What you can check yourself: pull the manual release cord with the door down and try to lift it. If it's hard to lift or won't stay up, the springs are suspect. Call (817) 631-5388 and let a trained pro handle the springs.

Yes. Every pro working under our name is required to hold the license and insurance their state requires, and we carry the coverage a garage door company should carry before stepping onto your property. Otto Reinhardt puts his name on the work and has since 2004. We don't hide behind a corporate name; the truck carries his name, and so does the work. If you ever need proof of insurance or a license number for an HOA or property manager, ask and we'll send it over. Call (817) 631-5388 and we'll give you whatever documentation you need.

We live here, and Otto Reinhardt answers the phone. That's the strongest proof we can offer, and it's the one that matters. The truck carries his name. Our service area includes Flower Mound, Denton, Argyle, Northlake, Corinth, Justin, Highland Village, Copper Canyon, Double Oak, Bartonville, Lantana, and Krum. We hire here, we buy parts here, and you'll see us at the grocery store. Ask anyone on your street. A company that can't be found again next month won't hand you the owner's name and number; we do. Call (817) 631-5388 and see who picks up.

For standard repairs like springs, cables, rollers, and opener swaps, no permit is required in Flower Mound. For a full door replacement, most residential jobs fall under allowed work without a permit, but a small number of situations, like when the door is on a property governed by an HOA with its own requirements, can call for HOA approval. We'll tell you what your property needs before we start. If a permit is ever required, we handle it. Call (817) 631-5388 and we'll look up what applies to your home.

Yes. Our phone is answered 24 hours a day, every day, including weekends and holidays. You'll talk to a live coordinator who connects you with the local team, never a machine. When a spring breaks at night and your truck is stuck in the garage, you need the door open now, and we'll get someone there as soon as possible. We carry springs for common door sizes on the truck, so the fix happens in one visit. Call (817) 631-5388 any hour, and a real person will answer.

We'll tell you honestly on the call based on where our team is, and we won't make a promise we can't keep. If you're in Flower Mound, Highland Village, Double Oak, or Copper Canyon, we're close. If you're farther out in Krum or Justin, it takes what it takes, and we'll say so before you hang up. Emergency calls get priority that day. The fastest route is to call (817) 631-5388, describe the problem, and we'll give you a straight answer on timing.

First, don't panic, and don't start yanking the manual release cord with the door in the up position; if a spring is broken, the door can come down hard. Pull the release cord only when the door is fully down. If the door is stuck up, or stuck down and blocking the car, call us. We treat a car trapped in the garage as the emergency it is, and we'll get you rolling. Call (817) 631-5388 and tell us the door position, and we'll walk you through what's safe to do while you wait.

Every garage door job we do in Flower Mound comes with a 90-day written warranty. If anything fails within that window and it's on us, one call brings Otto Reinhardt back to make it right. Parts also carry their own manufacturer's warranty, which we register for you and explain in plain English. We put the guarantee in writing on every job, not just in a handshake, because a handshake should be backed by paper. Call (817) 631-5388 and ask us anything about what's covered.

Yes, both. If a part we installed fails inside 90 days through normal use, we replace the part and do the labor at no charge. If the defect is from misuse or an outside cause like storm damage, we'll fix it and charge you fairly for the work. What we won't do is hide behind fine print when something is clearly our responsibility. That's the whole point of putting it in writing. Call (817) 631-5388 and we'll explain exactly what your warranty covers, in plain language.

Call us anyway. We'd rather keep you for twenty years than win one big ticket, and that's not a slogan, it's how Otto Reinhardt has done business since 2004. Many small fixes after the warranty period are things we'll do at no charge if the original work was ours, because a neighbor shouldn't pay twice for the same problem. If it's a new issue, we'll quote it on the phone like we would for anyone, and you decide. Call (817) 631-5388 and we'll come take a look.

Written by Otto Reinhardt, Owner at Otto's Garage Door, serving Flower Mound since 2004.